Shipping & Delivery

FREE US SHIPPING - STANDARD ORDERS

Free standard shipping via USPS on all Goodbye Sale orders over $199 within the US, including Hawaii, Alaska, PO Boxes, and Military addresses. Packages do not have insurance and signature is not required. If you have any questions please don’t hesitate to email info@isabelgarreton.com.

FLAT RATE US SHIPPING - STANDARD ORDERS

Flat rate standard shipping via USPS of $15 on all Goodbye Sale orders under $199 within the US, including Hawaii, Alaska, PO Boxes, and Military addresses. Packages do not have insurance and signature is not required. If you have any questions please don’t hesitate to email info@isabelgarreton.com.

SHIPPING LEAD TIMES
Once your order is received our team will review inventory. Goodbye Sale Items will ship within 10 business days. If you need your order rushed or by a specific date please contact our team and we will do our best to accomodate.
Phone: 310.833.7768 
info@isabelgarreton.com

International Customers please scroll down for shipping and deliver information.

Orders will be processed on a first come first serve basis.
While all Goodbye Sale items are inventoried and in stock, if an item is found to be faulty or damage during preparation, it will be refunded. We will not be able to restock, backorder, or replace items.

GIFT WRAP
Gift wrap is not available for the Goodbye Sale.

DISCOUNT CODES
Discount codes cannot be applied to custom cuts, special sizes, custom color, or custom fabric products. One discount code can be applied per order and discount codes cannot be "stacked" within an order. In the event of exchanging a product purchased with a discount code, the discount % cannot be passed onto the new item's price. The monies paid will be applied to the full price of the item for which you are exchanging. If you have any questions please don’t hesitate to email info@isabelgarreton.com.

SALE ITEMS
No refunds, credits, or exchange will be issued on Goodbye sale items, web specials, final sale, custom items, or monogrammed items. ALL SALES ARE FINAL.

DELIVERY GUIDELINES
Estimated delivery times are to be used as a guide only and commence from the date of dispatch from our Los Angeles distribution center. A shipment notification will be sent to email address provided at the time of order with a tracking number. We are unable to redirect orders once items have been dispatched.

Packages do not have insurance and signature is not required.

If you would like insurance or a signature required for your package, contact us at 310-833-7768 or info@isabelgarreton.com within 48 hours of placing your order and our team will try to assist in adding these delivery options.

While unfortunate and upsetting, once your order is confirmed delivered by the shipping company, we are not liable for package theft. Please be aware that you have a delivery coming, keep an eye on the tracking information so someone can receive the package, or leave directions for deliveries to a safe location (example: 'leave package with neighbor if no answer') so as to minimize your risk.

If you have any questions please don’t hesitate to email info@isabelgarreton.com.

INTERNATIONAL DELIVERIES ONLY
This information is only relevant for deliveries made outside the United States.

Please note that all shipments outside the USA may be subject to Import Duty / Tax / VAT which are levied once a shipment reaches your country. We are not responsible for any delays caused by destination customs clearance processes. All efforts are made to minimize any cost and/or delay.

As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be paid by the recipient of the parcel. Such charges are not included in the purchase price of Isabel Garretón products. We will not be responsible for the payment of any Import Duty / Tax / VAT under any circumstances.

We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed.

When ordering from Isabel Garretón you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Customs policies vary widely from country to country and customs duties are not always applied. Each country has its own rules for determining whether Import Duty / Tax / VAT will apply. Some countries only charge customs duties if the parcel has a value over a certain amount or does not apply to children's clothing. Based on your country's customs rules, it is possible that your parcel will fall below that threshold level.
If this is a concern, we suggest contacting your local customs/import/mail departments for rates before you place an order to avoid any surprise.

In the event an international shipment requires a return or exchange please contact info@isabelgarreton.com for additional instructions. Customer is responsible for all shipping charges to/from for the return/exchange items and any applicable taxes as called out above. Shipping fees are not refunded for returns.